Privacy Policy

Last updated: August 20, 2026

Emilby (“Emilby,” “we,” “us,” or “our”) operates the website emilby.com and provides products and related services through our Shopify-powered online store (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, make a purchase, create an account, subscribe to marketing communications, or contact us.

By using our Services, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Emilby, we may collect the following categories of personal information:

• Contact information: Name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order number, order status, returns, refunds, replacements, and shipping details.

• Account information: Login credentials, account preferences, and saved settings when customer accounts are enabled.

• Payment information: Payments are processed by Shopify and authorized third-party payment providers. Emilby may receive limited payment and transaction details, such as payment status and payment method, but we do not directly store complete credit card numbers.

• Customer support information: Information included in emails, contact forms, support requests, reviews, or other communications with us.

• Device and usage information: IP address, browser type, device type, operating system, network information, pages visited, products viewed, and interactions with our website.

• Marketing information: Email subscription preferences and information about how you interact with our advertising or promotional communications.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to our emails, or contact us.

• Automatically through cookies and similar technologies when you use our website.

• From Shopify, payment processors, fulfillment partners, shipping carriers, analytics providers, advertising platforms, and other service providers.

• From partners or third parties when permitted by applicable law.

How We Use Personal Information

We may use personal information to:

• Process payments and complete orders.

• Arrange fulfillment, shipping, delivery, replacements, returns, or refunds.

• Send order confirmations, shipping updates, and customer service messages.

• Respond to questions and support requests.

• Maintain customer accounts and order history.

• Detect, investigate, and prevent fraud, abuse, security incidents, or unauthorized transactions.

• Improve our website, products, customer experience, and marketing.

• Provide personalized product recommendations and advertising where permitted.

• Send promotional emails when you have provided consent.

• Comply with applicable laws, regulations, legal processes, and contractual obligations.

We collect, use, and disclose personal information only for purposes that are reasonable and appropriate in the circumstances.

Cookies, Analytics, and Advertising

Emilby and our service providers may use cookies, pixels, and similar technologies to operate the website, remember your preferences, understand website activity, measure advertising performance, and improve the customer experience.

These technologies may be provided by Shopify and, when enabled, advertising or analytics partners such as Meta Platforms and similar services.

Depending on your location, you may be able to manage non-essential cookies and data-sharing preferences through the privacy controls displayed on our website or through your browser settings.

Disabling certain cookies may affect some website features.

Marketing Communications

We send promotional emails only where permitted by applicable law and based on your communication preferences.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. Even after unsubscribing, you may still receive non-promotional communications related to your orders, account, security, or customer support requests.

How We Share Personal Information

We may share personal information with service providers when necessary to operate our business, including:

• Shopify, which hosts our online store and provides ecommerce services.

• Payment processors that securely process customer payments.

• Fulfillment partners, including CJdropshipping where applicable, to prepare and fulfill orders.

• Shipping carriers and logistics providers that deliver orders and provide tracking information.

• Email and customer-support providers that help us communicate with customers.

• Analytics and advertising providers that help us understand website activity and measure marketing performance.

• Professional advisers and authorities when necessary to comply with legal obligations, enforce our policies, or protect our rights and customers.

We only share information reasonably necessary for these providers to perform their services.

We may also disclose personal information as part of a business transaction, such as a merger, acquisition, reorganization, financing, or sale of business assets, subject to applicable law.

Relationship With Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its ecommerce services and may process information in countries outside your place of residence.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

International Data Transfers

Emilby serves customers in Canada while working with international technology, payment, fulfillment, and logistics providers.

Your personal information may therefore be transferred to, stored in, or processed in countries outside your province, territory, or country of residence. Privacy laws in those countries may differ from the laws where you live.

When required, we rely on appropriate contractual, organizational, and technical safeguards for international data transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services.

• Complete transactions and provide customer support.

• Maintain business and financial records.

• Prevent fraud and resolve disputes.

• Enforce our agreements.

• Meet legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please do not send sensitive payment or identity information through ordinary email or the contact form.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Request information about how we use or disclose your personal information.

• Object to or restrict certain processing activities.

• Opt out of promotional communications.

• Submit a privacy complaint.

Canadian customers may have rights under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) where applicable.

To submit a privacy request, email info@emilby.com with the subject line Privacy Request. We may need to verify your identity before completing a request.

We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact info@emilby.com so we can review and, where appropriate, delete the information.

Third-Party Links

Our website may contain links to websites or services operated by third parties. We do not control and are not responsible for the privacy, security, or content practices of those third parties.

We recommend reviewing their privacy policies before providing personal information.

Privacy Complaints

If you have a question or complaint concerning our privacy practices, please contact us first at info@emilby.com. We will review and respond within a reasonable period.

Canadian customers may also contact the Office of the Privacy Commissioner of Canada through priv.gc.ca where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, business practices, technology, or legal obligations.

When we update this policy, we will publish the revised version on this website and change the “Last updated” date.

Contact Us

For questions, requests, or complaints relating to this Privacy Policy, contact:

Emilby
Website: https://www.emilby.com
Email: info@emilby.com
Address: Dmytrivska Street, 71, Kyiv, 02000, Ukraine